LINE API Use Case

CLOVA Chatbot

CLOVA Chatbot is a chatbot that uses AI technologies such as natural language processing (NLP), machine learning, and text mining.

CLOVA Chatbot can understand and learn the intent of the end-user's question and provide them with the most appropriate answer.

By using the CLOVA Chatbot Custom API, you can use chatbots on platforms such as LINE, Facebook, LINE WORKS, and web chat.

You can build how the chatbot will respond with the Chatbot Builder.

Common question formats used by chatbots

Type FAQ (1 question, 1 answer) Scenario Slot Filling
Conversation flow Returns one answer to one question. Advance the conversation by branching the conversation. Maintain the session until you get all the information you need.
At times like this CLOVA Chatbot responds to end-user questions. You can build a system that responds to various inquiries. It's necessary to define the flow of answers in advance on a rule basis. By optimizing the scenario, CLOVA Chatbot can ask questions to get information from the end-user at a fast pace and provide appropriate services. This is useful in situations where the service to be provided is decided after hearing certain items such as reservation time and order details.
Conversation flow At times like this
FAQ (1 question, 1 answer)
Returns one answer to one question CLOVA Chatbot responds to end-user questions. You can build a system that responds to various inquiries.
Scenario
Advance the conversation by branching the conversation It's necessary to define the flow of answers in advance on a rule basis. By optimizing the scenario, CLOVA Chatbot can ask questions to get information from the end-user at a fast pace and provide appropriate services.
Slot Filling
Maintain the session until you get all the information you need This is useful in situations where the service to be provided is decided after hearing certain items such as reservation time and order details.
  • By using the dictionary function and the conditional branching of answers, CLOVA Chatbot alone can handle a wide variety of inquiries.
  • If you want to link with your own services such as seat availability or reservation inquiry, you can use the API provided by your own service to present the answer to the end user.

End-user benefits

CLOVA Chatbot End-user benefits Listen from LINE or on the web

Listen from LINE or on the web

LINE, Facebook, and web chat can also be linked. You can easily use CLOVA Chatbot services with the tools you often use.

CLOVA Chatbot End-user benefits Listen 24 hours a day, 365 days a year

Listen 24 hours a day, 365 days a year

With CLOVA Chatbot, the inquiry response time is 24 hours a day, 365 days a year. Regardless of the store's business hours, you can get an answer at any time.

Service provider benefits

CLOVA Chatbot Service provider benefits Build easy-to-use services in conjunction with LINE services

Build easy-to-use services in conjunction with LINE services

It's equipped with features that make it easy to connect with LINE Official Accounts and LINE WORKS.

Build a user-friendly service that's easier to use by linking with various functions provided by the LINE service, such as quick reply buttons, Flex Message, rich menus, and push messages.

Also, since it can be linked to LINE Pay, it's possible to use LINE Pay payment on CLOVA Chatbot.

CLOVA Chatbot Service provider benefits Leave the first response to CLOVA Chatbot.

Leave the first response to CLOVA Chatbot.

The primary response can be left to CLOVA Chatbot, which implements the FAQ (Frequently Asked Questions).

Only when the CLOVA Chatbot is unable to respond, it can be linked to the inquiry staff, which will greatly reduce the burden on the staff.

If you already have the know-how and a collection of frequently asked questions, you can implement it smoothly.

It can also be linked to CRM (Customer Relationship Management) services.

CLOVA Chatbot Service provider benefits Achieve natural responses by using a high-level AI engine

Achieve natural responses by using a high-level AI engine

You can set the system to absorb fluctuations in word endings and notation when learning expected questions and answers in advance.

Utilizing the latest machine learning models, we've achieved a high rate of correct answers.

You can use the dictionary function to manually adjust the questions and answers. The dictionary function can also be used to handle phrases and fixed expressions unique to the service.

Diagram

Configuration (sample)

Image of manned chat transfer using a 3rd party tool

Image of manned chat transfer using a 3rd party tool Image of manned chat transfer using a 3rd party tool
3rd party tools can be used to link with manned chat systems. 3rd party tools and LINE can be linked through Messaging API.