CLOVA Chatbot is a chatbot that uses AI technologies such as natural language processing (NLP), machine learning, and text mining.
CLOVA Chatbot can understand and learn the intent of the end-user's question and provide them with the most appropriate answer.
By using the CLOVA Chatbot Custom API, you can use chatbots on platforms such as LINE, Facebook, LINE WORKS, and web chat.
You can build how the chatbot will respond with the Chatbot Builder.
| Type | FAQ (1 question, 1 answer) | Scenario | Slot Filling |
|---|---|---|---|
| Conversation flow | Returns one answer to one question. | Advance the conversation by branching the conversation. | Maintain the session until you get all the information you need. |
| At times like this | CLOVA Chatbot responds to end-user questions. You can build a system that responds to various inquiries. | It's necessary to define the flow of answers in advance on a rule basis. By optimizing the scenario, CLOVA Chatbot can ask questions to get information from the end-user at a fast pace and provide appropriate services. | This is useful in situations where the service to be provided is decided after hearing certain items such as reservation time and order details. |
| Conversation flow | At times like this |
|---|---|
| FAQ (1 question, 1 answer) | |
| Returns one answer to one question | CLOVA Chatbot responds to end-user questions. You can build a system that responds to various inquiries. |
| Scenario | |
| Advance the conversation by branching the conversation | It's necessary to define the flow of answers in advance on a rule basis. By optimizing the scenario, CLOVA Chatbot can ask questions to get information from the end-user at a fast pace and provide appropriate services. |
| Slot Filling | |
| Maintain the session until you get all the information you need | This is useful in situations where the service to be provided is decided after hearing certain items such as reservation time and order details. |
LINE, Facebook, and web chat can also be linked. You can easily use CLOVA Chatbot services with the tools you often use.
With CLOVA Chatbot, the inquiry response time is 24 hours a day, 365 days a year. Regardless of the store's business hours, you can get an answer at any time.
It's equipped with features that make it easy to connect with LINE Official Accounts and LINE WORKS.
Build a user-friendly service that's easier to use by linking with various functions provided by the LINE service, such as quick reply buttons, Flex Message, rich menus, and push messages.
Also, since it can be linked to LINE Pay, it's possible to use LINE Pay payment on CLOVA Chatbot.
The primary response can be left to CLOVA Chatbot, which implements the FAQ (Frequently Asked Questions).
Only when the CLOVA Chatbot is unable to respond, it can be linked to the inquiry staff, which will greatly reduce the burden on the staff.
If you already have the know-how and a collection of frequently asked questions, you can implement it smoothly.
It can also be linked to CRM (Customer Relationship Management) services.
You can set the system to absorb fluctuations in word endings and notation when learning expected questions and answers in advance.
Utilizing the latest machine learning models, we've achieved a high rate of correct answers.
You can use the dictionary function to manually adjust the questions and answers. The dictionary function can also be used to handle phrases and fixed expressions unique to the service.
Image of manned chat transfer using a 3rd party tool
