LINE API Use Case

Make the reservation call process easier

LINE AiCall will handle telephone reservations on behalf of the store staff. By using LINE AiCall, you can automate the reservation management process, which directly affects your store sales.


  • Even during the stores' busiest hours or late at night, LINE AiCall can handle phone reservations.
  • LINE AiCall is flexible even when you have specific requests that can't be explained by web reservations.

*If there is anything that can't be handled by LINE AiCall, you will be connected to a staff member.

Features

  1. 1. Phone reservations available 24 hours a day, 365 days a year.
  2. 2. Connect to staff in the case of an emergency.
  3. 3. Check your reservation details at any time.
  4. 4. Maximum effectiveness with minimal staff.
  5. 5. Improved reservation handling allows you to focus on store operations.
  6. 6. Combine the strengths of the Internet and the phone.

End-user benefits

Telephone reservation function End-user benefits Phone reservations available 24 hours a day, 365 days a year.

Phone reservations available 24 hours a day, 365 days a year.

You can make a reservation by phone at any time without having to wait. Even users who prefer telephone reservations to online reservations can make them smoothly through natural human-like conversations. LINE AiCall will respond, so no matter how busy the store staff is, you won't have to wait.

Telephone reservation function End-user benefits Connect to staff in the case of an emergency.

Connect to staff in the case of an emergency.

If there is an interaction that LINE AiCall can't handle, you will be connected to the staff so you can smoothly make a reservation.

*When the number of cases handled by the staff increases, or it's after store hours, there may be a waiting period, or the staff may not be available.

Telephone reservation function End-user benefits Check your reservation details at any time.

Check your reservation details at any time.

You can check your reservation details on SMS or your LINE Official Account.

Service provider benefits

Telephone reservation function Service provider benefits Maximum effectiveness with minimal staff.

Maximum effectiveness with minimal staff.

LINE AiCall accepts detailed requests that can't be expressed by online reservation.


  • Telephone reservations can be accepted 24 hours a day, 365 days a year, helping to reduce opportunity loss due to timing issues.
  • In the past, store staff had to answer the phone to make reservations, but by using LINE AiCall, store staff will have to answer the phone less frequently.
  • Stable response is possible without depending on the dialogue skills of each store staff member.

*If there is anything that can't be handled by LINE AiCall, you will be connected to a staff member.

Telephone reservation function Service provider benefits Improved reservation handling allows you to focus on store operations.

Improved reservation handling allows you to focus on store operations.

Store staff can concentrate on operations such as store operations and customer service.

Telephone reservation function Service provider benefits Combine the strengths of the Internet and the phone.

Combine the strengths of the Internet and the phone.

You can build a system to manage all the information from telephone reservations as a digital reservation ledger. This eliminates the need for store staff to enter information received over the phone.

Diagram

Receives the user's voice through "voice input/output," performs "voice recognition," and converts the user's voice into a form (character data) that can be processed by LINE AiCall. Next, the text data is processed by "natural language processing" to create a response by a "Chatbot."


If LINE AiCall is able to create an appropriate response, the response will be "text-to-speech" and played back to the user.


If LINE AiCall can't create an appropriate response, such as when a special response is required outside of the scenario, it will smoothly connect the user to an operator who will interact directly with the user.

Development use cases using LINE API

Development use cases using LINE API(ebica)

Answer reservation calls with a natural voice, as if you were talking to a human

ebica(Japanese only)