LINE API Use Case

Used by local governments

Information distribution from local governments and information collection by citizens can be made smarter.

For example, "segmented distribution" allows you to choose who you want to send the information to. Local governments send out information in a wide variety of genres, such as disaster prevention, infectious diseases, garbage disposal, events, child care, etc., and the content varies depending on the area. With "segmented distribution," you can deliver the most suitable information to each person by having the citizens register in advance the genre they want to receive and the area in which they live.

The LINE SMART CITY GovTech Program(Japanese only) provides, for free, the source code to local governments for a variety of functions to make their LINE Official Accounts more convenient, including "segmented distribution," "FAQ chatbot," "application/survey," and "calendar appointments". The LINE SMART CITY GovTech Program(Japanese only) was developed based on the Fukuoka City LINE Official Account(Japanese only) as part of the LINE SMART CITY FOR FUKUOKA project that LINE Fukuoka is working on in Fukuoka City.

*As a demo, you can see the LINE Official Account "Local government information distribution (ID: LINE Use Case-GOVT)" equipped with a full set of functions.

How to use

*The screen design may differ depending on the version you're using.

Smart City demo application operation flow Scan the QR code
1. Scan the QR code
Smart City demo application operation flow Authorize the required permissions
2. Authorize the required permissions
Smart City demo application operation flow Select the information you want to receive
3. Select the information you want to receive
Smart City demo application operation flow Receive message
4. Receive message

View the demo(Japanese only)

You can try out the functions and operations of the "Local government information distribution" demo account by launching LINE on your smartphone and scanning this QR code. You can try out the functions and operations of the "Local government information distribution" demo account by tapping the "Go to Demo Screen" button below.

Before using, please note that the Local government information distribution app will get your LINE account profile information (display name, user ID, and profile image URL). The user ID will be stored on the server, but the stored data will be deleted every day.

Local government information distribution
LINE Official Account: LINE Use Case-GOVT
Image of smart city operation using QR codes Go to Demo Screen
Reception settings (segmented distribution)
If you register the information you want to receive in advance, messages will be sent according to the registered information.
Damage report ("application/survey")
A function that lets residents report damage or dirt on roads, parks, etc. via LINE. Templates can be used as is.
Disaster prevention information (disaster prevention function set)
This set enables the implementation of disaster prevention functions based on the Fukuoka City model, such as searching for the nearest evacuation center based on the current location.
Garbage collection ("FAQ chatbot" and "application/survey")
Enter the garbage type in the chat room and the chatbot will reply with the sorting method. It's also possible to accept collection of oversize garbage.
Vaccination Appointments (calendar appointments)
This system lets users check the calendar for available appointment times and make reservations, streamlining the process of making reservations for services such as vaccinations and public facilities. The system can also be combined with telephone reception.
Frequently Asked Questions (FAQ chatbot)
*For more information on these features, visit the LINE SMART CITY GovTech program(Japanese only).

Features (segmented delivery)

  1. 1. Receive/distribute only the information you want on LINE
  2. 2. Receive/distribute local information quickly when a disaster occurs
  3. 3. Prevent garbage disposal date mistakes with push notifications
  4. 4. Maintain existing business flow when delivering newsletters

End-user benefits

Local government information distribution function End-user benefits Receive only the information you want on LINE

Receive only the information you want on LINE

You can register categories of information that you want to receive, such as parenting or event information, and only information in those categories will be sent to your LINE.

Local government information distribution function End-user benefits Receive local information quickly when a disaster occurs

Receive local information quickly when a disaster occurs

When a disaster occurs or is about to occur, you will receive timely information about the situation in your area and whether or not you should evacuate.

Local government information distribution function End-user benefits Prevent garbage disposal date mistakes with push notifications

Prevent garbage disposal date mistakes with push notifications

To prevent mistakes such as forgetting to put out the garbage or putting out the garbage on an undesignated day, you can receive reminder notifications in the garbage disposal day set for each region.

Reminder notifications are useful if you have a bi-weekly or monthly garbage day set.

Service provider benefits

Local government information distribution function Service provider benefits Deliver information to the right people

Deliver information to the right people

You can distribute information by LINE according to the genre registered in advance by residents.

You can improve cost-effectiveness and avoid being blocked by segmenting messages only to residents who are interested in that genre.

Local government information distribution function Service provider benefits Quickly distribute local information in the event of a disaster

Quickly distribute local information in the event of a disaster

In general, there are two ways for local governments to send out information: posting it on the website (pull type) and sending messages (push type).

When sending out urgent information, such as heavy rainfall or the spread of infectious diseases, it's important to use the push type of information distribution, where the message is delivered without the end user having to operate the system, in addition to the pull type, where the end user can get the information on their own.

Local government information distribution function Service provider benefits Maintain existing business flow when delivering newsletters

Maintain existing business flow when delivering newsletters

An "automatic forwarding function" to automatically send LINE messages when you send out email newsletters is available.

This feature lets you distribute information to more residents without adding extra work.

Development use cases using LINE API

Development use cases using LINE API(Case Study: Kasuga City, Fukuoka Prefecture) LINE Fukuoka AWS

The first to be introduced. Utilizing LINE for citizen services. From "Communicating" to "Conveying."

Case Study: Kasuga City, Fukuoka Prefecture(Japanese only)
Development use cases using LINE API(heptagon inc) heptagon AWS

AI skillfully enhances conversations - Misawa City, Aomori Prefecture, uses LINE chatbots for immigration policies

heptagon inc(Japanese only)

System and sequence diagram of the demo app

This figure shows how the demo app uses the LINE API.

*Functions not implemented in the demo application are also included in the figure.

System diagram for using the other services
System diagram using AWS
Sequence diagram for using other services
Sequence diagram using AWS
System diagram for using the other services
System diagram using AWS
Sequence diagram for using other services
Sequence diagram using AWS

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